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Last updated: October 4, 2022

PBO’s Response to the COVID-19 Pandemic

As we approach the 2022/23 season, we do so with an abundance of caution to ensure the continued health and safety of our patrons, staff, and musicians. Throughout the season, we will continue to closely monitor changes in guidance and regulations from local, state, and national health departments. We have updated our health and safety protocols for the upcoming season’s performances as follows.

VACCINATION POLICY

We are requiring proof of vaccination and one booster against COVID-19 for all patrons at all of our venues across the Bay Area.** You will be asked to present a vaccination card, a clear photo of the card, or a Digital COVID-19 Vaccine Record.

We ask that you are fully vaccinated with an FDA/WHO authorized vaccine and have received a booster shot administered two weeks or more in advance of the concert.

**For performances at Bing Concert Hall ONLY, proof of vaccination is not required (per current Stanford University protocols).

MASK POLICY

All patrons are still required to wear a well-fitted mask at all performances until further notice.** Gaiters, scarves, and masks with valves are not permitted. Masks must be worn at all times unless actively drinking water in the lobby area.

Currently, mask exemptions are in effect for performers who must remove their masks to play their instrument, including singers. These performers will only remove their masks when actively performing.

** For performances at Bing Concert Hall ONLY, per Stanford University policy, masks are no longer required but are strongly recommended. We encourage you to continue wearing masks for the comfort of our patrons, staff, and artists.

TICKETING POLICY

If you are unable to use your ticket because:

  • you or someone in your party has tested positive for COVID-19 during the 14-day period preceding the performance;
  • you or someone in your party is not feeling well during the 14-day period preceding the performance and has exhibited symptoms consistent with COVID-19; or
  • you otherwise feel that you represent a significant transmission risk, e.g., you are caring for someone that has COVID-19 or is not feeling well,

please contact Patron Services at 415-295-1900 to arrange for an exchange or refund for your purchase.

If you’re not signed up to receive PBO emails, register now to ensure that you receive important concert and safety updates. 

BEFORE YOU ARRIVE 

Please self-assess your health before leaving home by considering the following questions:   

  • Within the past 10 days, have you been diagnosed with, or tested positive for, COVID-19? 
  • In the past 10-14 days, have you had close contact with anyone who has COVID-19, during their contagious period? 
  • In the last 24 hours, including today, have you had any of the symptoms below, that is new or not explained by another condition? 
    • A cough, shortness of breath, or difficulty breathing? 
    • A fever of 100.4°F/38°C or higher? 
    • Chills, fatigue, or muscle and body aches? 
    • Headache or a sore throat? 
    • A persistent runny nose? 
    • Diarrhea? 
    • A sudden loss of taste or smell? 

By entering our venues, you acknowledge that you have reviewed and answered “no” to all these questions. 

We love and care about you, and your health is of utmost importance to us. We can’t wait to see you!

For any questions about these guidelines, please contact Director of Operations and Patron Services Naren Larson at nlarson@philharmonia.org.