2020/21 FAQs

Last updated January 15, 2021

PBO/VIRTUAL [for 2020/VIRTUAL Members]

How do I access the new PBO/VIRTUAL portal?

  1. Go to philharmonia.org
  2. Click on “PBO/VIRTUAL” in the top menu bar
  3. Click on “2020/VIRTUAL Members: Click here to login first!” just below the header
  4. Use your 2020/VIRTUAL login credentials
  5. You are now logged in and all set to peruse away!

Note: You can also use philharmonia.org/login which will take you directly to the login page.

 

How do I navigate the new portal?

The most upcoming event will always be featured at the top, followed by a carousel of any confirmed future events. Below that are all of our past events to experience or revisit, categorized by series.

When I access an event page, it prompts me to purchase a ticket. Why?

As a Virtual Member, you always have FREE access to all virtual events. If you’re seeing a ticket purchase prompt, it means that you are not logged in as a Virtual Member. Make sure you log in before accessing any content on the portal!

Do I have to log in every time?

You can avoid entering your username and password by clicking the “Remember me” checkbox on the login page. Please note that you must also allow the website to set a cookie, which allows it to recognize your computer.

PBO/VIRTUAL [for all others]

How do I access the new PBO/VIRTUAL portal?

Go to philharmonia.org, and click on “PBO/VIRTUAL” in the top menu bar. You can also go directly to the portal by using this URL: http://philharmonia.org/portal/

How do I navigate the new portal?

The most upcoming event will always be featured at the top, followed by a carousel of any confirmed future events. Below that are all of our past events to experience or revisit, categorized by series.

How does ticketing work for virtual events?

We are able to offer some events free and open to the public, while others are ticketed. For those ticketed events, you are able to choose your price. All price points deliver the same content. Once a ticket is purchased, you will receive a confirmation email with further access instructions.

I bought a ticket to an event, and I’m not sure where to access it. Help!

Upon purchasing a ticket, you should have received an email with further instructions. If you did not receive it or can’t find it, feel free to email info@philharmonia.org for assistance.

Are there any free events?

On occasion, we are able to offer free events to the public, which are designated as such in the event description. You are also able to access a large amount of past content for free. Access details are available on individual event pages.

How do I become a “Virtual Member”?

As of January 13, 2021, we have discontinued our Virtual Membership. Anyone who received or purchased a Membership before today is considered a “Virtual Member.” If you believe you are a Virtual Member but do not have login credentials, please contact info@philharmonia.org.

2020-21 Cancellations

Which concerts have been cancelled due to COVID-19?

All performances through May 2021 — subscription concerts, special events, SESSIONS, and tour performances — have been cancelled. More information can be found here.

In lieu of live performances, our programming through May 2021 continues to be expanded to a digital platform. Click here to access our PBO/VIRTUAL platform!

For 20/21 Subscribers

What if I already subscribed to the 2020/21 season?

Beauty and innovation are at the heart of what we do at PBO, and the past weeks have shown that we can employ those assets even during the most challenging times. Some of you renewed your subscription before the pandemic, others long after we were sheltering in place, a testament to how you feel about us — and we would never take you for granted.

As a current subscriber, you are eligible to receive — at no additional charge — an exclusive membership to our PBO/VIRTUAL series, where you’ll enjoy access to all digital programming through May 2021 at no cost. You should have received communication with instructions on how to sign up for free back in July 2020. If you need further assistance, please contact Director of Patron Services Naren Larson at nlarson@philharmonia.org.

What is the Balance Forward program?

As a current 20/21 subscriber, our hope is that you will join our Balance Forward program. Any subscription value lost from cancelled subscription performances in 2020/21 will be credited toward your 2021/22 subscription purchase. You will never lose the value of your original subscription transaction.

You will be first in line to lock in your preferred dates and seats for the 21/22 season.

You may check your balance at any time with Director of Patron Services Naren Larson at nlarson@philharmonia.org.

What if I wish to decline this offer?

No problem at all. Just email Naren Larson at nlarson@philharmonia.org. You will be refunded in full for the value of your cancelled performances.

You may also choose to donate the value of your subscription, and we of course greatly appreciate this gesture during this difficult time.

What about my special event add-ons?

All cancelled non-subscription add-on events (Egarr on Beethoven, PBO SESSIONS: The Poetry of Paul Celan, PBO SESSIONS: Purcell, Monkeys & ChocolateMasses for Troubled Times) will be automatically. refunded, and you will receive a check in the mail for the value of those tickets by August 31, 2020.

If you wish to donate your non-subscription tickets back to PBO and receive a tax letter, please contact Naren Larson at nlarson@philharmonia.org.

2021-22 Season

When will we hear about 2021-22?

We’ll have news to share soon about the 2021/22 season, and until then, I ask for your patience and support because we need it now more than ever. We will emerge from this time strong and resilient, but it will require a commitment to steadfast partnership — between PBO and patrons like you. I know how much you care, and this means so much to Richard, the Orchestra and the Chorale.