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Frequently Asked Questions

Last updated May 14, 2021


What are PBO's health and safety policies?

As we continue to monitor the pandemic and look to live performances with you in the audience, PBO would like to assure you that we are wholeheartedly committed to the safety of the entire PBO community of San Francisco, Palo Alto, Berkeley, and beyond. We continue to carefully review updates from the Center for Disease Control as well as from local and state government officials, and are working closely with trusted colleagues in the field of live performance to precisely and safely determine our course of action as we push forward.

Click here to learn more about how we’re keeping you safe.

2021-22 Season

When will we hear about 2021-22?

We’ll have news to share soon about the 2021/22 season, and until then, I ask for your patience and support because we need it now more than ever. We will emerge from this time strong and resilient, but it will require a commitment to steadfast partnership — between PBO and patrons like you. I know how much you care, and this means so much to Richard, the Orchestra and the Chorale.

For 2020-21 Subscribers

What if I already subscribed to the 2020/21 season?

Beauty and innovation are at the heart of what we do at PBO, and the past weeks have shown that we can employ those assets even during the most challenging times. Some of you renewed your subscription before the pandemic, others long after we were sheltering in place, a testament to how you feel about us — and we would never take you for granted.

As a current subscriber, you are eligible to receive — at no additional charge — an exclusive membership to our PBO/VIRTUAL series, where you’ll enjoy access to all digital programming through May 2021 at no cost. You should have received communication with instructions on how to sign up for free back in July 2020. If you need further assistance, please contact Director of Patron Services Naren Larson at

What is the Balance Forward program?

As a current 20/21 subscriber, our hope is that you will join our Balance Forward program. Any subscription value lost from cancelled subscription performances in 2020/21 will be credited toward your 2021/22 subscription purchase. You will never lose the value of your original subscription transaction.

You will be first in line to lock in your preferred dates and seats for the 21/22 season.

You may check your balance at any time with Director of Patron Services Naren Larson at


How do I access the PBO/VIRTUAL portal?

Go to, and click on “PBO/VIRTUAL” in the top menu bar. You can also go directly to the portal by using this URL:

How do I navigate the portal?

The most upcoming event will always be featured at the top, followed by a carousel of any confirmed future events. Below that are all of our past events to experience or revisit, categorized by series.

How does ticketing work for virtual events?

We are able to offer some events free and open to the public, while others are ticketed. For those ticketed events, you are able to choose your price. All price points deliver the same content. Once a ticket is purchased, you will receive a confirmation email with further access instructions.

I bought a ticket to an event, and I’m not sure where to access it. Help!

Upon purchasing a ticket, you should have received an email with further instructions. If you did not receive it or can’t find it, feel free to email for assistance.

Are there any free events?

On occasion, we are able to offer free events to the public, which are designated as such in the event description. You are also able to access a large amount of past content for free. Access details are available on individual event pages.